Privacy Policy

Dr Geoffrey Lyons (ABN 25 880 613 934 ) ("we", "us" or the "Company") is committed to privacy protection.  At the Company and via our website https://www.stressrecoveryprocess.com ("this site/website"), we understand the importance of keeping personal information private and secure.  This privacy policy ("Privacy Policy") describes generally how we manage personal and sensitive information and safeguard privacy.  If you would like more information, please don't hesitate to contact us.

By using this site and the Company’s services , you acknowledge and accept that we will use your personal data as set out in this Privacy Policy. If you do not accept this Privacy Policy, please immediately stop using this  website and/or the Company’s services or any part of them.

2. WHAT IS "PERSONAL INFORMATION" AND "SENSITIVE INFORMATION"?

Personal information collected and held by us may include your:

• name and date of birth;
• residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
• your computer and connection information; and
• any information that you otherwise share with us.

We may also collect sensitive information about our clients. This may include information about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or information about an individual’s physical, genetic or mental health.

Any reference to personal information in this Policy includes sensitive information.

3. HOW WE MAY COLLECT YOUR PERSONAL INFORMATION

1. Collection for services provided
The Company only collects personal information that is necessary for us to conduct our business in providing counselling, coaching and wellness services, which include:

• Counselling, coaching, psychological education, wellness and complementary therapies;
• supervision for professionals in the health, allied health, and wellness industry;
• complementary therapy consultations;
• meditation, yoga and similar classes;
• training in psychological and complementary therapies; and
• sales of psychological and wellness products.

2. Information that you provide to us

• We may collect personal information from you in a variety of ways including, without limitation, when you:
• use this website;
• contact us via email or telephone or other communication method;
• when we provide our services to you;
• when receive personal information from third parties such as your referring medical or other health practitioner.

4. COOKIES

This site uses "cookies" to help personalise your online experience.  A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer.  There are two types of cookies that may be used at this site: a persistent cookie and a session cookie.  A persistent cookie is entered by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site.  A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.  Cookies cannot be used to run programs.  Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.  In some cases, cookies may collect and store personal information about you.  The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.

You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent.  Please refer to your internet browser’s instructions to learn more about these functions.  Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.  If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.

Why we use cookies
This site uses cookies in order to:

• remember your preferences for using this site;
• show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, subscribed to newsletters or email or other subscription services); and
• remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).

Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.

Third party cookies
In some cases, third parties may place cookies through this site.  For example:

• Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
• Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
• third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons

5. USE AND DISCLOSURE
We will use or disclose personal information for the primary purpose for which the information was collected or for other purposes only in accordance with the Privacy Act and the HRIP Act. In this regard, your personal information may be used  in order to:

• provide counselling and wellness services , which include:
  • Counselling, coaching psychological education, wellness and complementary therapies;
  • supervision for professionals in the health, allied health, and wellness industry;
  • complementary therapy consultations;
  • meditation, yoga and similar classes;
  • training in psychological and complementary therapies; and
  • sales of psychological and wellness products.
• administer your interactions and transactions with us;
• provide information to third parties including insurance companies, general practitioners and other health providers relating to the services provided to you by us;
• maintain and provide you access to this site;
• assist you with enquiries;
• promoting better practice and to facilitate quality improvement of processes;
• enable communication in the form of newsletters, appointment reminders, marketing, media releases and invitations;
• conduct research, clinical supervision and peer review;
• complying with regulatory, governance and funding reporting requirements; and
• contacting your next of kin and emergency contacts,

or for any other purpose permitted under the the Privacy Act or the HRIP Act.

We will disclose personal information to third parties if:

• it is subpoenaed by court.
   
• failure to disclose information would (in our reasonable opinion) place you, your child or the person for whom you have guardianship or others, at risk of harm.
• you agree (in writing or verballly) for information to be shared with other parties (eg. GP, psychologist, school, paediatrician).
• there are obligations to communicate and provide treatment reports to a referring / treating medical practitioner.
• disclosure is otherwise required or authorised by law.

From time to time we may email our clients with news, information and offers relating to our own services.  Your personal information may also be collected so that we can promote and market products and services to you.  This is to keep you informed of products, services and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us.  If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request.  You can unsubscribe from such communications at any time if you choose.

6. CONTACTING US ABOUT PRIVACY
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to info@inspiritpsychology.com.au or by post.

1. Access to your personal information
In most cases, you may have access to personal information that we hold about you.  We will handle requests for access to your personal information in accordance with the Australian Privacy Principles.  All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address: Suite 11, 838 Old Princes Highway, Sutherland NSW 2232. We will deal with all requests for access to personal information as quickly as possible.  Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given.  We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.

In some cases, we may refuse to give you access to personal information that we hold about you.  This may include circumstances where giving you access would:

• be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
• have an unreasonable impact on another person’s privacy; or
• prejudice an investigation of unlawful activity.

We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.

If we refuse to give you access, we will provide you with reasons for our refusal.

2. Correcting your personal information
We will correct or otherwise change any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so.  If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
 

7. STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration.  In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form.  Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information.  Likewise, we take all reasonable measures to ensure the security of hard-copy information.

8. THIRD PARTY WEBSITES
You may click-through to third party websites from this site, in which case we recommend that you refer to the privacy statement of the websites you visit.  This Privacy Policy applies to this site only and the Company assumes no responsibility for the content of any third party websites.

9. CHANGES TO THIS PRIVACY POLICY
From time to time, it may be necessary for us to revise this Privacy Policy.  Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles.  We will notify you about changes to this Privacy Policy by email to you.

If you require any further information about the Privacy Act and the Australian Privacy Principles, you can visit the Australian Information Commissioner’s website (see https://www.oaic.gov.au/).